Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Payment information and billing details
• Passport or identification information for international guests
• Reservation and stay preferences
• Special requests and dietary requirements
• Feedback and survey responses

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and browser information
• Website usage data and analytics
• Device information and location data (with consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

• Processing reservations and providing hotel services
• Communicating with you about your stay and our services
• Personalizing your experience and preferences
• Processing payments and managing billing
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)
• Complying with legal obligations and security purposes

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Business Partners: With partners who provide services you have requested (e.g., tour operators, transportation)
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Emergency Situations: To protect the safety and security of our guests and staff

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and user preferences
• Marketing and advertising (with consent)

6. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation data is typically retained for 7 years in accordance with Canadian business record requirements.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: